Privacy Policy
Your interactions with Roobet create and provide personal data. We use that information only for the purposes described here and keep it for as long as those purposes require.
What we collect
When you register or manage an account, we may collect your name, e-mail address, account details and contact information. Playing and paying can create game, bet, transaction, payment, wallet and promotion records. We may also collect device information, online identifiers, technical data and details about how you use Roobet.
Verification may require identity, age, location, eligibility and source-of-funds information. We may review documents, account activity and transactions, and carry out PEP, sanctions, fraud and AML checks. When you contact us, we keep your messages and support records. We also record marketing choices, consent records, limits, restrictions and self-exclusion requests where relevant.
Why we use it
We process personal data to operate your account, provide games and betting, handle payments, verify identity and eligibility, and meet compliance requirements. It also supports fraud prevention, AML controls, account protection, dispute handling and enforcement of our terms.
Account and playing information may be used for responsible-gambling monitoring, limits, exclusions and other player-protection measures. Support teams use your information to answer questions and resolve issues. Where allowed, we may use relevant details and your preferences for marketing, promotions and service updates. You can opt out of marketing, while account, transaction, legal, security and responsible-gambling messages may still be sent.
Who may receive it
Data may be shared with payment, banking, crypto-payment and transaction providers, game providers, identity-verification services, and AML, sanctions, fraud-prevention and security providers. Other recipients may include hosting, cloud, information-technology, cybersecurity, analytics, cookie, marketing, advertising, affiliate, customer-support and communication services.
Where relevant, we may share data with responsible-gambling or compliance partners, professional advisers, auditors, insurers, legal representatives, Roobet group entities, regulators, licensing bodies, law enforcement, courts, dispute-resolution bodies and other public authorities. Providers acting for us must use the data for agreed purposes. Some recipients act independently for their own legal or operational duties.
International transfers and retention
Your data may be processed or stored outside the country where you live or where Roobet is based. Depending on the transfer, safeguards may include approved contractual measures, adequacy decisions, technical and organisational measures, and transfer assessments where required.
We generally keep personal data while your account is active. After closure, we keep it only as long as needed for regulatory compliance, records, fraud prevention, responsible-gambling safeguards, disputes, enforcing our terms or protecting legal rights. When it is no longer needed, we delete it, anonymise it or restrict access unless longer retention is required or permitted.
Your choices and requests
Depending on where you live and the law that applies, you may have the right to access your data, correct it, request deletion or restriction in certain circumstances, object to certain processing or direct marketing, withdraw consent, and receive certain data in a portable format. These rights may be limited when we must keep or use information for legal, AML, gambling, fraud-prevention, responsible-gambling, dispute or legal-claim reasons.
Write to [email protected] to make a request. We may verify your identity before answering. You may complain to a competent data protection authority if you believe your privacy rights have not been properly addressed.